Refund policy

Due to the nature of our products, we do not accept returns, exchanges, or cancellations. Any exceptions will be made at our sole discretion. Additionally, we cannot accept returns on sale items or gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please see our Shipping Policy for additional details on items damaged or lost during shipping.

Returns and exchanges

If an exception is made to accept the return or exchange of your order, the following will apply:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@texasdarlingboutique.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for return shipping. We cannot be held accountable for items damaged or lost in during return shipment. Therefore, we highly recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of received return delivery. 

You can always contact us for any return questions at customerservice@texasdarlingboutique.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Cancellations

We understand circumstances change, and you may wish to cancel your order. If an exception is made to accept the cancellation of your order, it will be subject to a 10% or $25 (whichever is more) restocking/cancellation fee. You will receive a cancellation confirmation via email, and your order will be refunded (minus any restocking/cancellation fee) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Local pick-up orders will be canceled without a refund after the second no-show or scheduling attempt.